With Citi sitting in Washington’s pocket, why would they be overly-motivated to improve upon their practices? They have someone covering their tail, and they seem pretty content where they’re at. Or, like you said, they would be trying a lot harder to get their customers back.

-Tim
Tim Manni´s last blog ..Report: Store-Brand Items Should Cost More

Man, they just make it so easy to go after them, don’t they? The problem as I see it is that banks are looking at this thing all wrong. They keep jacking up fees and interest rates and doing all these punitive things, which isn’t encouraging anyone to want to talk to them. Last week at a board meeting we were discussing some things to do with our excess funds and I stated that we shouldn’t look at one of the major banks at all because of their tenuous position and how they’ve shown themselves to be untrustworthy, and all agreed with me. They need to work on credibility. I might suggest tightening up credit reviews, which makes sense, but I’d be trying to encourage my customers to use their cards by possibly dropping interest rates one or two percentage points and raising the limit on those customers whose credit histories have been good. People like rewards more than punishment.

As you said, “Perspective can be a wonderful thing.”

What about Citi would change so drastically that they could post a profit in the first quarter of 2010?
Tim Manni´s last blog ..“Mortgage Rates Backing Off, A Little”